Customer Service Associate

Website Walgreens

Job Summary
Order Number:
Date Job Order Received:
I 0/13/2020
Number of Openings:
Company Name:
Job Title:
Customer Service Associate
Minimum Experience Required:
No experience requirement provided.
Job Description:
Page 1 of 2
Job Summary
**Job Description:**+ Models and delivers a distinctive and delightful customer experience.+
Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and
efficient checkout service. **Customer Experience**+ Engages customers and patients by greeting
them and offering assistance with products and services. Resolves customer issues and answers
questions to ensure a positive customer experience.+ Models and shares customer service best
practices with all team members to deliver a distinctive and delightful customer experience, including
interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g.,
offering help proactively, identifying needs, servicing until satisfied, etc.).**Operations**+ Provides
customers with courteous, fri endly, fast, and efficient service.+ Recommends items for sale to
customer and recommends trade-up and/or companion items.+ Registers customer purchases on
assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain
checks, refunds, and exchanges as needed.+ Keeps counters and shelves clean and well merchandised,
takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by
store manager or communicated by the shift leader.+ Implements Company asset protection
procedures to identify and minimize profit loss.+ Ensures compliance with state and local laws
regarding regulated products (e.g., alcoholic beverages and tobacco products).+ Constructs and
maintains displays, including promotional, seasonal, super structures, and sale merchandise.
Completes resets and revisions as directed.+ Assists with separation of food items ( e.g., raw foods
from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen
meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out
method and restock outs.+ Has working knowledge of store systems and store equipment.+ Provides
customer service in the photo area, including digital passport photo service, poster print and creative
machine, suggestive sell of promotional photo products.+ Assumes web pick-up responsibilities
(monitors orders in Picture Care Plus, fi lls orders (pick items), delivers orders to customers as they
arrive at store).+ Assists with exterior and interior maintenance by ensuring clean, neat, orderly store
condition and appearance.+ Complies with all company policies and procedures; maintains respectful
relationships with coworkers.+ Completes special assignments and other tasks as assigned.**Training
& Personal Development**+ Attends training and completes PPLs requested by Manager or assigned
by corporate.**Job ID:** 470489BR**Title:** Customer Service Associate**Company Indicator:**
Walgreens**Employment Type:** Flexible hours** Job Function:** Retail**Full Store Address:**
https://webos.dol. state.nj. us/job_ detail/job_ detail.html I 0/ 14/2020
Job Summary Page 2 of 2
639 E 18TH ST,PATERSON,NJ,07501 **Full District Office Address:** 639 E 18TH
ST,P A TERSON,NJ,07501-02184-05005-S * *External Basic Qualifications:**+ Must be fluent in
reading, writing, and speaking English. (Except in Puerto Rico)+ Requires willingness to work
flexible schedule, including evenings and weekend hours. **Preferred Qualifications:**+ Prefer six
months of experience in a retail environment.+ Prefer to have prior work experience with
Walgreens.An Equal Opportunity Employer, including disability/veterans. **Shift:**
Various**Store:** 05005-PATERSON NJ
Job Location:
PATERSON, New Jersey
Starting pay not specified.
No benefits mentioned.
Hours per Week:
Not specified.
Full Time, Over 150 Days
Work Days:
Not specified.
Not specified.
Public Transportation:
Information not provided.
Minimum Education Required:
No education requirement provided.
Driver Licenses, Including Endorsements:
No Driver License requirements specified.
How to Apply:
To apply, contact the employer on-line:
https://webos.dol. state.nj. us/job_ detail/job_ detail.html 10/ 14/2020

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